Outline from Irene's Text Chapters Overview Map

Business Communication

• Communication in the Workplace
  • Main Forms
    • Internal-Operational
    • External-operational
    • Personal
  • Network Of The Organization
    • The Formal
    • the Informal
  • Human Communication Process
    • Enter in the Sensory World
    • Senses pick up the message and relay it to the brain
    • The brain filters the message through all its contents
      • knowledge
      • emotions
      • biases
      • such
    • This meaning may trigger a response, which the mind then forms
      • encodes
    • The person then sends by some medium this message into the sensory world of another person
    • Within this person the process described above is repeated
      • another cycle begins
    • The process continues, cycle after cycle, as long as the people involved care to communication
  • Basic Truths
    • Meaning Sent Are Not Always Received
    • Meaning Is In the Mind
    • The Symbols of Communication Are Imperfet
• Adaptation and the Selection of Words
  • Basic need for adaptation
    • Visualizing the Reader
    • Technique of Adapting
    • Adaptation Illustrated
    • Adapting to Multiple Readers
    • Governing Role of Adaptation
  • Use Familiar Words
    • Unfamiliar Words
    • Familiar Words
  • Choose Short Words
    • Long words
    • Short words
  • Use Concrete Language
    • Abstract
    • Concrete
  • Use the Active Voice
    • Passive
    • Active
  • Avoid Overuse of Camouflaged Verbs
    • Action Verb
    • Noun Form
    • Wording of Camouflaged Verb
    • Camouflaged Verb
    • Clear Verb Form
  • Select Words for Precise Meanings
    • Faulty Idiom
    • Correct Idiom
  • Use Gender-Neutral Words
    • Masculine Pronouns for Both Sexes
      • Sexist
      • Gender-Neutral
    • Words Derived form Masculine Words
      • Sexist
      • Gender-HNeutral
• Construction of Clear Sentences and Paragraphs
  • Limiting Sentence Content
    • Long and Hard to Understand
    • Short and Clear
  • Economizing on Words
    • Cluttering Phrase
    • Shorter Substitution
  • Surplus Words
    • Needless Repetition
    • Repetition Eliminated
  • Unrelated Ideas
    • Unrelated
    • Improved
  • Excessive Detail
    • Excessive Detail
    • Improved
  • Illogical Constructions
    • Illogical Construction
    • Improved
  • Making Good Use of Topic Sentence
    • Topic Sentence First
    • Topic Sentence at End
    • Topic Sentence within the Paragraph
• Writing for Effect
  • Resisting the tendency to Be Formal
    • Stiff and Dull
    • Conversational
  • Proof through Contrasting Examples
    • • Dull and Stiff
      • Friendly and Conversational
  • The You-Viewpoint Illustrated
    • We-Viewpoint
    • You-Viewpoint
  • Examples of Word Choice
    • Negative
    • Positive
  • Being Sincere
    • Overdoing the Goodwill Techniques
    • Avoiding Exaggeration
  • The Role Of Emphasis
    • Emphasis by position
    • Space and Emphasis
    • Sentence structure and Emphasis
    • Mechanical Means of Emphasis
  • Coherence
    • Tie-In Sentences
      • The Initial Sentence
      • Abrupt Shift
      • Good Tie-In